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Plug it in.
Get online.

Connecting your TP-Link Archer A6 to the Chorus fibre box. One cable, about five minutes. Stuck at any point, ring us on 0800 4 WIRELESS.

Overview

Two boxes, one cable between them.

Fibre stops at a small box on your wall — the fibre box, or ONT. Chorus installed it when the property was connected and it stays with the house. What it doesn't do is make wifi. Your Archer A6 does that part. Here's an overview of the completed setup.

Fibre from the street enters the Chorus fibre box. A single network cable runs from port 1 on the underside of the fibre box across to the blue WAN port on the Archer A6 router. The router then sends wifi to your devices. Fibre from the street Chorus fibre box (ONT) 1 2 3 4 Your Archer A6 router WAN One network cable Wifi Phones, laptops, TV, the lot
Connect Port 1 on the fibre box (ONT) to the blue port on the router, using the included white cable. That's the whole job.
Step 1

Find port 1 on the fibre box.

Chorus prints the model on a sticker on the unit — look for Type and a number. If you can't reach it, the pictures will tell you which you've got.

Select your model

Plain white, nothing sticking out of the top, ports along the front edge. The oldest ones still in service.

A Chorus Type 100 or 200 fibre box: a plain white box with four network ports labelled GE1 to GE4 and a phone socket. Port GE1, the leftmost, is highlighted as the one to use. Power Fibre / PON Online GE1 GE2 GE3 GE4 Phone Use this one
Cable goes in GE1.
Step 2

Connect the router.

The back of a TP-Link Archer A6 router, showing the power socket, the blue WAN port, four yellow LAN ports, and the WPS and reset buttons. The blue WAN port is highlighted as the one that connects to the fibre box. Power WAN 1 2 3 4 For wired devices — TV, computer, games console WPS Reset Cable from the fibre box goes here
The blue port is the one that matters — labelled WAN or Internet depending on the model.
  1. Run the network cable from port 1 on the fibre box to the blue port on the router. Push both ends in until they click. A plug that isn't clicked in won't work correctly.
  2. Stand the four aerials upright and put the router somewhere open — a shelf or a bench, not a cupboard, not the floor, not behind the TV.
  3. Plug in the power and wait two minutes.
Step 3

Check you're online.

Look at the row of lights on the front of the router.

LightWhat it's telling you
Power off No power. Check the wall switch and the plug at the back of the router.
Internet off The router can't see the fibre box. Wrong port, or a plug that isn't clicked in.
Internet orange It can see the fibre box but hasn't been given a connection yet. Give it another few minutes, then ring us.
Internet steady green You're online.
Steady green? Join the wifi. The network name and password are printed on the label underneath the router — unless we've set yours up with something different, in which case use what we gave you. That's you connected.

If it isn't working.

No Internet light

Almost always the cable. Check it's in port 1 at the fibre box and not 2, 3 or 4; that it's in the blue port at the router and not a yellow one; and that both ends are properly clicked in. If all that's right, check the fibre box itself has power.

Internet light is orange

The cable's fine — the router can see the fibre box but hasn't been given a connection yet. Pull the router's power out for thirty seconds, plug it back in, and give it two minutes.

Still orange, ring us. Either the connection isn't live at our end yet — the gear sometimes arrives before the line does — or the router needs its settings checked, which we can do with you on the phone.

A red light on the fibre box

That's a fault on the fibre and it isn't fixable from your end. Don't unplug the fibre box or touch the fibre cable — it's glass, and bending it sharply breaks it for good.

Ring 0800 4 WIRELESS and we'll check it from ours.

Online, but the wifi is slow or keeps dropping

If a device plugged into a yellow port with a cable is fast, the fibre is fine and it's a wifi coverage problem. Get the router up high and out in the open first — cupboards and floors cost you a lot of signal.

If the house is simply too big for one router, and old villas with foil insulation are the worst for it, mesh wifi is the fix.

Still not going?

Ring us. We can see your connection from our end, so we'll usually know within a minute whether it's the router, the fibre, or us. Seven days, 8am to 8pm.

Call 0800 4 WIRELESS Message support